Frequently Asked Questions
Please read our FAQ before sending a message.
Return Policy
We accept returns for any reason within 30 days of purchase with tags. Items that are unworn, unwashed, and still have tags can be returned within 60 days of purchase. Returns are typically credited about 10 days after we receive your return shipment with order number.
Delivery
Log in to your account to view your order status and tracking number.
Privacy and Security
We never share any information with a third party except for payment processing.
Sponsorship
We sponsor climbers, events, and charities. Please send an e-mail to [email protected] with sponsorship in the subject for consideration.